I’ve unfortunately had to use Spyware Doctors support services quite a bit lately. First of all I managed to get infected by a trojan which Spyware Doctor could not remove! I was not too happy with this as I expect my spyware blockers to do their work. Every time the scan ran it identified the bug but told me it couldn’t clean it.

So, I sent an email via the support page to ask for a fix. After six days I’d had no response. So, I bit the bullet and decided to go on chat with them. I was not so keen on this as I have never had good experience dealing with support personal over chat. Inevitably they ask many silly questions and chew up a lot of your time.

In this case it was no different. After 45 minutes I decided to end the chat and ‘think’ about it. I did discover during the process that Spyware Doctor does not automatically update its software, which I was surprised by. I had to reinstall Spyware Doctor in order to get the latest version running.

In the end I resorted back to support via email and did receive a technical response which involved me starting up in safe mode and running the scan. Which fixed the problem.

I then noticed that my Spyware Doctor decides by itself to run in game mode. I sent another email asking why this is. That was about 5 weeks ago! I still have had no response.

Spyware Doctor is a great product but my experience with their support is extremely disappointing. I expect much better service from premium Spyware Blockers!